FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
How do the live online classes work?
A link is sent to your email address prior to the start of the class. Please note instructors only let participants in/start the meeting 5 minutes before the start time of the class. The link and meeting is hosted by Google Meet
WHICH DOWNLOAD FORMAT SHOULD I CHOOSE?
We attempt to limit the use of props in our online classes to make them as accessible as possible. Most of the props that we do occasionally use can always be substituted with household items, such as full water bottles for weights or towels for bands etc. Our most commonly used props are light weights, a small ball and resistance bands.
We will always inform you of the props you will need for each class in the email that is sent to you with the sign in link.
Does my video have to be on?
We have attempted to create the same atmosphere that exists in a brick and mortar studio which means cueing, instructing and correcting form based on what the instructor is seeing. We also love to interact with you and often we will ask how everyone is doing and check in during the class. So we request that for your safety and quality of workout that you leave your video on and your microphone on mute.
How long do I have access to the videos on demand ?
You will have access to the videos released in the month of your subscription for that month. After the month is complete you will no longer have access to the videos, unless you have renewed your subscription which will then give you access to all videos released during your membership.
How long do I have access to my challenge materials ?
You will have access to the challenge materials for the full duration of the challenge. After-which you will not be able to access meal plans or video challenges.